Privacy Policy
Last updated: June 2025
Data Controller
The data controller responsible for processing your personal data is JMM Comunicacions SL, with registered office at Avinguda del Fener 11, AD500 Andorra la Vella, Principality of Andorra, operating under the commercial brand IVOISS. This policy is governed by the Llei Qualificada de Protecció de Dades Personals (LQPD) of Andorra and applicable European regulations.
Information We Collect
We collect information you provide directly to us through our contact form: your name, email address, phone number, company name, company size, service interest, and message content. We also collect technical data necessary for the website to function (IP address, browser type) through server logs, which are retained for a maximum of 90 days for security purposes.
Legal Basis for Processing
We process your personal data based on: (a) your consent, when you submit the contact form; (b) our legitimate interest in responding to your inquiries and providing our services; (c) the performance of a contract, when you are a client of our VoIP services; and (d) compliance with legal obligations applicable in the Principality of Andorra.
How We Use Your Information
We use the information we collect to: respond to your inquiries and provide support; provide, maintain, and improve our VoIP services; process transactions related to our services; send you technical notices relevant to services you use; and comply with legal obligations. We do not use your data for automated profiling or decision-making.
Information Sharing
We do not sell, trade, or otherwise transfer your personal information to third parties without your consent. We may share data with: our service providers who assist in delivering our services (under strict contractual obligations); and authorities when required by Andorran law or court order. Any data transfer outside the Principality of Andorra is subject to appropriate safeguards.
Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected. Contact form submissions are retained for a maximum of 24 months. Client data is retained for the duration of the contractual relationship plus the legally required retention period under Andorran law.
Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes encryption of data in transit (TLS/SSL), secure transmission protocols, and access controls limiting data access to authorized personnel only.
Your Rights
Under the LQPD, you have the right to: access your personal data; rectify inaccurate data; request deletion of your data; restrict processing; object to processing; and data portability. To exercise these rights, contact us through our contact page at ivoiss.com/contact or by calling +376 727400. We will respond to your request within 30 days.
Cookies
This website uses only strictly necessary cookies. For detailed information, please refer to our Cookie Policy available at ivoiss.com/cookies.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this page periodically. Continued use of our services after changes constitutes acceptance of the updated policy.
Supervisory Authority
If you believe your data protection rights have been violated, you have the right to file a complaint with the Agència Andorrana de Protecció de Dades (APDA), the data protection supervisory authority of the Principality of Andorra.
Contact
For questions regarding this Privacy Policy or to exercise your data protection rights, contact us through our contact page at ivoiss.com/contact or by calling +376 727400.